Shipping and Returns
Shipping:
All orders ship within 24-48 business hours of payment being received, we don’t ship on weekends or major US holidays. If your order is placed on a Friday fulfilment will begin the following Monday.
- Free shipping is the same shipping service (fulfilment and shipping speed) as choosing the paid option, paying for shipping does not mean that your order will ship or arrive faster. We cannot refund shipping on an order if it was paid for when the order qualified for free shipping.
Adult signature of someone 21+ is required on all deliveries, We advise selecting a shipping address that will guarantee that someone 21+ will be there to accept and sign for the delivery. This service has a cost of $7.15 at checkout and is in included on every order, no exceptions.
If your order is undeliverable and is shipped back to Vapor Empire your order will be refunded, Excluding the cost of shipping, adult signature fee, and Route if purchased.
Once your order has been shipped, USPS is responsible for the delivery of your package.
- If you entered the wrong address for shipping on your order, the customer is responsible for contacting USPS to re-route the package, re-schedule delivery, and any charges associated with these services.
- If your tracking information shows that your package has been delivered, Vapor Empire is not responsible if USPS did not deliver the package to the correct address, or directly to the customer, whether lost, stolen, or missing. The customer is responsible for contacting Route (if route insurance was purchased), or USPS to obtain a reimbursement.
We ship to certain US states and US territories:
We can currently ship to:
- Alabama
- Alaska
- American Samoa
- Arizona
- All Armed Forces
- California
- Colorado
- Federal States Of Micronesia
- Florida
- Guam
- Hawaii
- Idaho
- Indiana
- Iowa
- Kansas
- Kentucky
- Marshall Islands
- Maryland
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Mexico
- North Carolina
- North Dakota
- Northern Mariana Islands
- Ohio
- Oklahoma
- Palau
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
If your states is not on the list we cannot currently ship to your location, no exceptions.
We do not ship internationally.
We do not allow drop shipping though our website, Any order found to be drop shipping will be cancelled.
Returns:
Please read our returns policy completely before you make your purchase, we want you to be 100% confident that your purchase is in the right hands.
Returns can be submitted no later than 30 days after receiving your product as per the tracking information.
Exceptions are given to certain brands per the manufacturer warranty:
- Geekvape mods/pod systems: 90 day limited warranty
We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund with a few exceptions:
- Due to the nature of such items and to protect our employees and customers safety we do not accept returns of any: tanks, atomizers, coils, E-liquids, batteries, replacement glass, drip tips, pods, disposables, or any product under the 'alternatives' category.
If a non-defective item needs to be returned it must be unopened and unused. Any non-defective items that have been used or opened will not be accepted under any circumstances and are not eligible for return or exchange.
Defective hardware has a 30-day limited warranty and can be returned for refund. These items will be tested at our facility prior to a refund being issued. Defective Items must not show any signs of excessive wear and tear. The items must exclude damage as a result from accidents, abuse, disassembly, customized modification, user error, or consequential and incidental damages, i.e. any product damaged by the recipient is not covered under this warranty.
For defective items to be accepted for return, the item must be returned with all original packaging including: manuals, paperwork, accessories, etc.
All dead on arrival items, damaged, missing, or wrong items must be reported back to us within 48hrs of receiving your order. Inspect all items carefully when you receive your order, it is your responsibility to report all issues within this time frame. Minor scratches, cosmetic blemishes, or discoloration are considered normal and is not covered by this warranty.
ALL returns are processed as a refund, No matter what option is selected at time of selecting return options.
Compatibility between our products is your responsibility, we suggest you do your research on items prior to placing your order as incompatibility issues are not grounds for eligible returns.
Return shipping costs are not covered by Vapor Empire, you are responsible for the costs to return any items to us. We do not offer any reimbursement for shipping costs for any reason.
Refunds will be refunded back to the card that was used to place the order. Vapor Empire is not responsible for refunds to a prepaid card in the event the card holder no longer has possession of the card.
All clearance/sale items, and disposable sales are final. We do not accept returns or refunds on these items, this includes defective items in these categories.
Claims:
All claims for items missing from orders must made within 7 days of receipt of order
How To Return An Item:
- Log into your account on the website (if you checked out as a guest you will need to create an account and reach out to our customer service at info@vaporempire.com)
- Navigate to "ACCOUNT" > "ORDERS"
- You will now see a list of your past orders.
- locate which Order # has the items you want to return
- Click on "Return Items?" for the order #
- Fill out all information and submit the return request
- Ship your Item/s back to us at the provided return address:
RETURNS VE
ATTN: (insert your order # here) - After we have received back the items we will process the return and issue a refund
- Refunds take 3-8 days for your bank to process.
- After you have submitted a return request on the website, you have 7 days to ship the item back to us, if your return has not been shipped back within that 7 day window your request will be denied.
