Shipping and Returns
All orders ship within 48hrs of payment being received, we don’t ship on weekends or major US holidays.
We ship to all 50 US states and US territories.
We do not ship internationally.
Free shipping is offered on all orders over $75
*NOTE the $75 requirement for free shipping is calculated after promotions and coupons are applied.
All shipments will be sent USPS priority.
Please read our returns policy completely before you make your purchase, we want you to be 100% confident that your purchase is in the right hands.
Returns can be submitted no later the 30 days after receiving your product as per the tracking information.
Exceptions are given to certain brands per the manufacturer warranty:
- Geekvape mods/pod systems: 90 day limited warranty
We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange with a few exceptions:
- Due to the nature of such items and to protect our employees and customers safety we do not accept returns of any: tanks, atomizers, coils, E-liquids, batteries, replacement glass, drip tips, pods, disposables, or any product under the 'alternatives' category.
If a non-defective item needs to be returned it must be unopened and unused. Any non-defective items that have been used or opened will not be accepted under any circumstances and are not eligible for return or exchange.
Defective hardware has a 30-day limited warranty and can be returned for refund or exchange. These items will be tested at our facility prior to a refund or exchange being issued. Defective Items must not show any signs of excessive wear and tear. The items must exclude damage as a result from accidents, abuse, disassembly, customized modification, user error, or consequential and incidental damages, i.e. any product damaged by the recipient is not covered under this warranty.
For defective items to be accepted for return, the item must be returned with all original packaging including: manuals, paperwork, accessories, etc.
All dead on arrival items, damaged, missing, or wrong items must be reported back to us within 48hrs of receiving your order. Inspect all items carefully when you receive your order, it is your responsibility to report all issues within this time frame. Minor scratches, cosmetic blemishes, or discoloration are considered normal and is not covered by this warranty.
Compatibility between our products is your responsibility, we suggest you do your research on items prior to placing your order as incompatibility issues are not grounds for eligible returns.
Return shipping costs are not covered by Vapor Empire, you are responsible for the costs to return any items to us.
The customer is responsible for the shipping costs to get the item back to us and the costs for the replacement Item to be shipped back to the customer. We do not offer any reimbursement for shipping costs for any reason.
Refunds will be refunded back to the card that was used to place the order, or as store credits on our website to be used for future orders. Vapor Empire is not responsible for refunds to a prepaid card in the event the card holder no longer has possession of the card.
All clearance/sale items, and disposable sales are final. We do not accept returns or refunds on these items, this includes defective items in these categories.
How To Return An Item:
- Log into your account on the website (if you checked out as a guest you will need to create an account and reach out to our customer service at email@example.com)
- Navigate to "ACCOUNT" > "ORDERS"
- You will now see a list of your past orders.
- locate which Order # has the items you want to return
- Click on "Return Items?" for the order #
- Fill out all information and submit the return request
- Ship your Item/s back to us at:
RETURNS VAPOR EMPIRE
4250 E. Lowell St.
Ontario, CA 91761
ATTN: (insert your order # here)
- After we have received back the items we will process the return and either ship your replacement items or issue a refund
- Refunds take 3-8 days for your bank to process.
- After you have submitted a return request on the website, you have 7 days to ship the item back to us, if your return has not been shipped back within that 7 day window your request will be denied.